Showing posts with label New Feature. Show all posts
Showing posts with label New Feature. Show all posts

Wednesday, 22 October 2025

Simpler, Cheaper, and Smarter Direct Debit Management

We’re introducing a new direct debit setup in XEYEX designed to save you time, reduce costs, and open up new ways to serve your patients.

Whether you’re currently using GoCardless or relying on standing orders, this new system offers a fixed-fee approach that’s generally cheaper than percentage-based alternatives. With it, you can easily collect payments for healthcare plans, saving schemes, spectacles, and contact lenses - all fully integrated with XEYEX.

The system handles everything: submitting the direct debit, collecting the money, and automatically reporting into Xero. Need to change a payment date? No problem, you can adjust it instantly. Need to move an order delivery date? XEYEX will dynamically recalculate the price, so you can, for example, send replacement lenses earlier without manual adjustments. This is a seamless, efficient way to manage patient payments reducing admin work while improving flexibility and service.

Contact us to find out more.




Stay Connected Like Never Before with WhatsApp Integration

We’re excited to announce our brand-new WhatsApp integration, making it easier than ever to connect with your patients directly, without leaving the system.


You can now send recall reminders, appointment confirmations, order updates, and even free-flowing two-way messages straight through WhatsApp. Because it’s WhatsApp, patient engagement is naturally higher, people read and respond faster, meaning you can expect more bookings, quicker responses, and smoother conversations. Whether you’re letting someone know their glasses are ready or reminding them about an eye exam, everything is managed in one convenient place within XEYEX.


Already using a WhatsApp Business account? No problem XEYEX can connect directly, keeping all your patient conversations together. And this is just the beginning. In time, the feature will evolve into a powerful AI-driven assistant, capable of automatically handling certain requests, for example, booking an appointment when a patient messages to ask for one. This means less time spent chasing patients, more appointments booked effortlessly, and better customer satisfaction all while keeping communication personal and familiar.


Contact us to find out more.