Celebrating a Decade of Partnership: 10 Years with XEYEX Customers
This year, we are celebrating an incredible milestone at XEYEX. Some of our longest-standing customers have now been with us for ten years, and we could not be more grateful. Your continued trust and partnership mean the world to us. Supporting your practices over the past decade has been a privilege, and we look forward to many more years of working together.
To mark this milestone, we caught up with some of our amazing customers who have been part of the XEYEX journey since the early days. Here is what they had to say.
Freedom Eyecare – Stephanie Lipsey
How did you discover XEYEX ten years ago?
Ann and I were at 100% Optical and had just decided to set up a domiciliary company. We saw XEYEX at their stand, and everyone was so friendly. The software was easy to use, and most importantly for us, it was cloud based, so we could use it in patients’ homes.
How has your experience been over the past decade?
Can’t fault it. We rarely need help as it is so intuitive, but when we do, it is easy to contact someone who can help.
What difference has the system made in your business?
It has made all the difference. Having a system we can access anywhere is perfect for a domiciliary company.
Describe XEYEX in three words:
Intuitive, friendly, cloud based.
Why would you recommend XEYEX to others?
100%. We are hoping to franchise the business one day and will definitely recommend XEYEX as the go-to software.
Any message for the team?
Massive congratulations. I am so pleased the company is doing so well.
Scher & Lasky – Jo Stanley
Congratulations to XEYEX on your ten-year anniversary. We have been working with you for the last ten years, and it has been a fantastic partnership.
When we first moved over from an old-fashioned paper diary to your computerised system, it made our lives so much easier for recalls and patient management. The team at XEYEX has always been incredibly helpful with everything from marketing campaigns and Christmas mailings to bespoke events and patient lists.
During the Covid period, they were brilliant. They gave great advice, shared helpful information, and supported us by pausing reminders and recalls when needed. When we reopened, they guided us on how best to restart recalls, which made the transition back to testing much smoother. I’ll always be grateful for that support.
Thank you for everything, and congratulations again on this milestone.
Rachel Scott – Rachel A. Scott Optometrist
I am Rachel Scott, an optometrist based in Belfast, Northern Ireland, and I have been using XEYEX for 11 years.
Back in 2014, I was still using pen and paper and realised it was time to move forward to protect myself and grow the business. I wanted a cloud based system, which led me to XEYEX. After convincing Grant to visit Northern Ireland for a demo (and a rather eventful trip involving a spa locker key), I signed up immediately and have never looked back.
If I had to sum up XEYEX in three words, I would say easy to use, efficient, engaging. Everyone in my team finds it intuitive, from front-of-house to optometrists. It is efficient because I can access it anywhere, and the team is always responsive and open to feedback.
A standout moment was launching online booking through XEYEX. It was simple to set up, and within a few months, I noticed fuller clinics, fewer missed appointments, and stronger retention. There is no better system out there, and I am so glad I made that decision in 2014.
Henderson Opticians – Rob Stokeld
I am Rob Stokeld, co-owner of Henderson Opticians in North East England.
In 2013, we discovered XEYEX at Optra Fair. The design caught our eye—it had something special that other systems lacked. We committed to transferring our data in 2014, and it went perfectly.
The development speed has been phenomenal. We love how responsive the team is to new ideas. When Covid hit, they created a recall screening feature before reminders went out, which was incredibly helpful.
New staff who have used other systems are always amazed at how quick and intuitive XEYEX is. We would recommend it without hesitation. The software makes our lives easier, and the people behind it are wonderful to work with.
Argus Opticians – Lorcan and Kathleen McGarry
We are Lorcan and Kathleen McGarry from Argus Opticians in Donegal Town, Ireland.
Ten years ago, we were looking for new software and discovered XEYEX at Optra Fair. It had just launched, and we were just starting our own journey, so it felt like a natural fit. We grew together in those early years - it was a true partnership.
The system has been brilliant and continues to evolve. It has reduced no-shows, improved recall efficiency, and helped us identify ways to streamline our business.
If we had to describe XEYEX in three words: intuitive, progressive, colourful.
We recommend XEYEX for its ease of use and friendly support team, who are always available when needed. We have loved watching the company grow and feel proud to have been part of that journey. Here is to many more successful years together.
The Village Optician – Leanne Harker
I completely recommend XEYEX. It is a great software system that is easy to use and meets all my needs.
I have been with XEYEX for over ten years, and they have always supported me by providing reports and making custom changes when needed. We have grown together, and my business has grown too.
Thank you to the XEYEX team for your exceptional, efficient, enthusiastic support over the years.
Thank You to Our Customers
These stories reflect exactly what we set out to achieve at XEYEX—building genuine partnerships that empower practices to grow and thrive.
To all our customers who have been with us from the beginning, thank you for believing in us, sharing your ideas, and helping shape XEYEX into what it is today. Here is to another decade of innovation, collaboration, and success.
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